Get in Touch

• Have you followed the link in your registration email? This is the only way you can register.
• Have you received a registration email? Please check whether your school has added your email address to the Portal. Your school can request a new registration email for you via the ePayslip status and support report, which is on the Portal under ‘Standard reports/Archived and other reports’. 
• Perhaps your date of birth and National Insurance number don’t match what’s on our system? Please check that they are correct. You’ll need to select your date of birth from the pull-down menu. If that’s correct, check with your school that your details have been entered correctly onto our HR Portal. 
• Have you confirmed your identity? Your employee ID is your username, which is in your registration email. You need to enter this, your National Insurance number and your date of birth into the registration page to confirm your identity. However, if your school has recently converted to an academy, you may require additional characters. Your school/trust can confirm the additional information by checking the ePayslips status and support report under ‘Standard reports/Archived and other reports’ in the HR Portal.

• Could the email have gone into your spam/junk inbox? Please add our email addresses to your safe email list – these are epayslips@epm.co.uk and helpdesk@epm.co.uk
• Does the school need to add or update your email address on the employer Portal? They can request a new registration email via the ePayslip status and support report on the Portal under ‘Standard reports/Archived and other reports’. 
• Has the school authorised payroll for the month? The registration link will only be sent once this has happened.

If you’re a Single Sign-On user, your username is the email address you used to set up the account, and where the initial Single Sign-On code was emailed.

If you’re an ePayslip user, you can:

• find your username in the registration email that you received to register for ePayslips
• or log in to ePayslips, click on ‘Forgotten your username?’ and enter your email address 
• or contact your school office, who should be able to tell you your username.

ePayslips user

Go to the login screen and click on ‘forgotten your password?’ You’ll need to manually type in your username and temporary password, as copy & paste isn’t always recognised. For security reasons, please don’t save your login details via your browser (note that this can prevent auto-filled details from being recognised). If you’re still struggling, please try a different web browser. 

Single sign-on user

Go to the login screen and click on ‘Reset Single Sign-On password?’

An ePayslips user either works at one or multiple schools. If they work at multiple schools where EPM is their payroll provider, a specific workplace login will be required to view each individual payslip on the ePayslips Portal. To limit the number of usernames and passwords needed, users may choose to upgrade to a single sign-on. 

Single sign-on users work at multiple schools which use EPM as their payroll provider, and can access all of their payslips from each workplace by logging on just once with the single sign-on option.

ePayslips user

• Does your record show the wrong National Insurance number or date of birth? Please let your school office know and they can update it for you. 
• Need to change your name, title or home address? Please Upgrade to Single Sign-On via ePayslips homepage/login screen. For further information, please refer to our user guide. Alternatively, your school office can change these details for you. Please note that this will only update EPM’s records. You will need to update your details separately with your pension provider and employer.

Single sign-on user

You can update your personal records for any schools where you are currently employed and where EPM provides payroll services. You can edit the following:

• Your name
• Your address
• Your phone number – You must have access to your current registered phone number and know what number you’re changing to. However, there is also a ‘Call me’ option, which will ring your registered number and give you a 6-digit code.
• Email – Please email helpdesk@epm.co.uk and request the Single Sign-On account to be reset so you can re-register with a new email address (for ease, we would suggest using a personal email address).

Disclaimer: Your login details will remain as they were for your initial sign up. 

Please email helpdesk@epm.co.uk with the following details and ask to be unlocked: 

• Your username 
• Your name 
• The school name

You’ll receive an email notification when your account is unlocked. For security reasons this is done by a human, so it may take up to 24 hours.

Single sign-on user

Click on ‘Reset Single Sign-On password?’ on the login screen. You’ll need to verify your email address before you can request a new password.